The chatbot in Wroclaw automates a large part of the work performed by the employees of the municipal Promotion Office.

He works almost 5 months and has more and more duties. During the day it answers dozens of questions. It’s fast and precise. It gives information about events in the city, accommodation places, restaurants, cinema and theater programs or the city’s sightseeing tours. Employees of the promotion office deal only with those questions of tourists when chatbot cannot cope.

Chatbot is a computer program whose task is to conduct conversations using natural language.

– Our chatbot is working on the visitwroclaw.eu fanpage, the website for tourists visiting Wrocław and handles questions in Polish – says Mariusz Pełechaty from KODA Bots Studio, the creator of the device.

It is decided that soon a new English speaking chatbot appears; after it new versions using German, Spanish and Czech languages start working for tourists in Wroclaw. (Kp)